Normally, it takes us between 1 – 3 business days to respond to your email*. Please check your spam folder if you don’t hear from us after 3 business days. If our email is found in your spam folder, make sure to mark it as ‘not spam’ to prevent this from happening again.
When our offices are closed during Japanese public holidays, it may take us a little longer to get back to you, but don’t worry – we will always get back to you as soon as we can.
In the meantime, feel free to explore our blog! It’s full of helpful information about living and studying in Japan.
To help make sure that our enquiry emails don’t get stuck in your junk or spam folder, why not add our enquiry platform email send addresses: gogonihon@heiapply.com and support@heiapply.com to your exception list, contacts, or address book.
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Learn Japanese in Japan with Go! Go! Nihon: Info Session and Q&A
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